Hit Funnel > Hit Funnel Help Desk > Knowledgebase

Search help:

How To Whitelist


White Listing Instructions

For GMail Users
  • Open the latest email that you've received from us.
  • There are a few drop down options just after the date on the right hand side.
    Select Add sender to contact list.


  • Select contacts from the options on the left side of the Gmail Inbox.
  • Select Create Contact on the top menu.
  • Enter in the primary email box.
  • Select Save.

If one of our mails has been by mistake moved to the spam folder, you can prevent it happening by:

  • Selecting the Spam link - to open the spam folder.
  • Open the wrongly filtered mail from hitfunnel.
  • Select the Not Spam button at the top of the email (right next to the delete forever).
For AOL Users
AOL (version 9.0 or higher)
  • Select the Mail menu and select Address Book.
  • In the pop up box, select Add.
  • Insert in the Other email field.
  • Make the newly added address the "Primary email address" by checking the check box.
  • Select Save.

AOL (version 7.0 or 8.0)

  • Select Mail in the Menu on the top of the screen.
  • Select Mail Controls.
  • The Mail Control Screen would be displayed. Select Next.
  • Select Customize Mail Controls for this Screen Name and click Next.

Version 8.0

  • You can select "Allow email from all AOL members, email addresses and domains" (allows all emails).
  • Select Next until the Save button shows up at the bottom.
  • Select Save.

Version 7.0

  • In the exclusion and inclusion parameters, include the domain
For Yahoo! Users
  • Open Yahoo mailbox.
  • Select Mail Options.
  • Select Filters.
  • Click Add Filter.
  • In the top row, labeled From Header, select contains from the pull down menu. Enter the in the text box next to the pull down menu. (you can either give the specific email address or use or * to white list the domain).
  • Move down to the bottom where there is the option Move the message to. Select inbox from the pull down menu.
  • Select Add Filter button once again.
For Hotmail Users
  • Access your Hotmail mailbox.
  • Select Options from the top right (next to Help).
  • Select Junk e-Mail Protection (the first link).
  • Select Safe List.
  • In the space provided, enter (you can either enter a specific email address or use * or to white list the domain).
  • Select Add.
  • Ensure the safe list box has the address you entered, and select Ok.

You can also add us to your contact list:

  • Open the most recent email from us.
  • Select the Save Address button (to the right in the line of options above the email).
  • Click Ok.
For MSN Users
  • Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
  • From the E-mail settings screen, select Junk E-mail Guard.
  • Select Safe List.
  • Enter (you can either enter a specific email address or use * or to white list the domain) in the text box provided for Add people to safe list.
  • Select Add.
Outlook 2003 Or Higher
  • Open an email from *HitFunnel*.
  • From the list of emails, right click on the sender's email address.
  • Select Add sender to Address book.
  • Click Save and close.

For domain white listing,

  • Open Outlook.
  • Select the drop down arrow after Contacts in the contacts section (left-hand side, below Folders).
  • Select New Contact.
  • In the E-mail addresses box, enter *
  • Select Add and click OK.
Spam Assassin
  • Find the spamassassin folder from your hard drive, and open it.
  • There would be a file named user_prefs. Open it with a text editor (e.g. Notepad). If there is no such file, create it, instructions are available at
  • Make a new line in the file. On that line, enter whitelist_from, followed by
  • To white list the entire domain, enter
  • Save and close the file.
Norton Antispam
  • Start Norton AntiSpam, select Status & Settings tab.
  • Select AntiSpam.
  • Select Configure button - right hand side bottom of the screen.
  • Select Allowed List tab - second tab on the list of tabs.
  • Select Add.
  • Enter in the Email address box.
  • Select Ok.
McAfee Spamkiller
  • Select the Friends tab.
  • Select the Email Address tab.
  • Select the down arrow to view Personal Friends List.
  • Select Add a Friend from the right hand side.
  • In the address box, add and select Single e-mail address as type, and Add.
  • Select Domains.
  • In the address box, enter and choose "all users at domain" as type and click Add.
  • Select Save.
For Other Email Services
  • Add to your address book or list of contacts.
  • If you can't add an entire domain to your contact list, please add the email address

Thank You for updating your whitelist.

Was this article helpful? yes / no
Article details
Article ID: 1
Category: Knowledgebase
Date added: 2014-08-07 21:55:40
Views: 308
Rating (Votes): Article rated 3.3/5.0 (19)

« Go back

Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid